The hottest Schneider Electric quality escort push

Schneider Electric: quality escort, and then push new measures of customer care

Beijing, China, on March 16, 2017, Schneider Electric, an expert in the field of global energy efficiency management and automation, adhering to the business philosophy of putting customers first, launched a series of new measures of customer care during this year's consumer protection month. While comprehensively promoting intellectual property protection, Schneider Electric continues to improve the experience of customers and consumers through continuous innovation, Fulfill the commitment to contribute to the sustainable development of China's economy, society and industry

promote intellectual property protection in an all-round way, and constantly improve the customer service system

Schneider Electric has been rooted in China for 30 years, and has been serving customers and consumers in the industry with innovative energy-efficient products and solutions, actively responding to many challenges in the market. Safeguarding the rights and interests of customers and consumers is an important part of Schneider Electric's customer first concept. Especially as an enterprise that provides all-round energy solutions for energy efficiency management from power generation to power consumption, safety and reliability is one of the first necessary qualities for Schneider Electric products to propose a new product development direction, and it is also the first step to safeguard the rights and interests of customers and consumers

however, the idea of its security control is to give priority to prevention. Some illegal enterprises make and sell fake goods, which seriously infringe on the rights and interests of users. For users, from terminal appliances to patch panels, to wall switches and sockets, and then from each household distribution box to the distribution cabinet in the community, are all components of the household power system. The use of power distribution products with quality certification is the safety guarantee of household electrical environment. Once using fake or inferior products, it will cause major hidden dangers to the safety of household electricity

in 2017, Schneider Electric will continue to cooperate with relevant government departments to severely crack down on infringement and illegal acts such as the production and sale of fake goods through administrative, criminal and civil proceedings, so as to protect the rights and interests of consumers and maintain the health of the market. At the same time, Schneider Electric will continue to improve its customer service system with the help of digital means, and help customers and consumers more easily and conveniently identify and buy authentic "Star Materials of the 21st century" such as Schneider Electric through various channels, so as to enjoy the good experience brought by high-quality products

at present, Schneider Electric provides customers and consumers with four channels to query the anti-counterfeiting information of products:

1 Computer access: log in Schneider Electric anti-counterfeiting inquiry station and enter the serial number under the label to query directly. In addition, you can also access the support self-service platform through Schneider Electric officer and enter the anti-counterfeiting query platform

2. Inquiry: call customer support to inquire

3. Scanning: query directly by scanning the anti-counterfeiting QR code

4. Physical self inspection: the steps include (1) writing the label with a water-based pen and wiping it off, and the label will display the colored pattern of Schneider Electric logo; (2) Uncovering the surface film layer, it can be seen that the printing layer leaves colored traces of the through printed Schneider Electric logo; (3) The colored marks of Schneider Electric logo left by the printing layer can be erased

in addition, customers and consumers can also write to Schneider Electric Customer Care email nter@ for feedback

promote care measures again and carry out user feedback activities

in recent years, Schneider Electric has continued to expand its sales channels. In addition to authorized distributors and retail stores, its network channels are also developing synchronously. Consumers can easily buy genuine Schneider Electric products and enjoy high-quality services through tmall flagship store on Taobao and JD mall flagship store. This year, Schneider Electric will carry out a large-scale promotional activity with the theme of integrity escort in 600 stores in 130 cities, which can prepare 26 foot wide products for ease of purchase, and give back to the majority of users. The activity period is from March 15 to April 15. Anyone who buys switch panels, row plugs and circuit breakers at Schneider Electric's designated stores can enjoy preferential gifts. Please scan the following QR code on the client to find the promotional stores in your region and obtain the gift exchange code